Skip to content

Add a Ring Group

A Ring Group rings multiple extensions according to a strategy (all at once, hunt one-at-a-time, etc.) and sends the call to a fallback destination if no one answers.

Before You Start

  • The extensions you'll include exist and are registered.
  • The fallback destination (voicemail, queue, IVR, another ring group) exists.

Steps

  1. Go to Group Attributes → Ring Groups.
  2. Click Add Ring Group.
  3. Fill in:
    • Ring-Group Number — pick something out of your extension range, e.g. 601, 701. Avoid overlap with extensions.
    • Group Description — e.g. Sales.
    • Ring Strategy — common choices:
      • ringall — ring every extension simultaneously.
      • hunt — ring one at a time, in order, skipping busy.
      • memoryhunt — like hunt but remembers position between calls.
      • firstavailable — ring the first non-busy extension.
      • firstnotonphone — ring the first one not currently on a call AND not in DND.
    • Ring Time — seconds to ring before giving up. Common: 20-25.
    • Extension List — one extension per line, e.g. 
      1001
1002
1003
      Append # to dial an external number, e.g. 2075551234#.
    • Announcement (optional) — a System Recording the callee hears before the call connects ("This is a queue call from Sales", etc.).
    • Play Music On Hold — Ring (default) or pick MoH.
    • CID Name Prefix — prepends to caller ID, e.g. Sales: so callees know which group rang them.
    • Alert Info — optional SIP header to trigger distinctive ring on phones that support it.
    • Confirm Calls — Yes is useful when including external numbers (cell phones), so a voicemail box doesn't auto-answer.
  4. Set the Destination if no answer — where to send the call after Ring Time expires.
  5. Click Submit.
  6. Click Apply Config.

Verify

Dial the ring group number from any extension. Confirm the strategy works (all phones ring at once, or one at a time as configured). Let it ring out and confirm the fallback destination is hit.

Common Issues

  • Some extensions don't ring. They're in DND, unregistered, or have call-forwarding set. Check Reports → System Status (the UnifiedBX dashboard).
  • External numbers go to their voicemail and never fall through. Enable Confirm Calls so the called party must press 1 to accept.
  • Caller ID shows the group, not the original caller. Adjust CID Name Prefix instead of overwriting; the original CID should remain in the number field.