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Day / Night Control

The Day/Night Mode module gives you a feature-code-toggleable switch between two destinations. Most commonly used for "open / closed" overrides that are simpler than Time Conditions, or as a manual override layered on top of a Time Condition.

Before You Start

  • The two destinations exist (e.g. an IVR for "open", a closed-greeting recording for "closed").

Steps

  1. Go to User Attributes → Day Night Mode.
  2. Click Add Day / Night Control.
  3. Fill in:
    • Day / Night Mode Index — a number, e.g. 0. This becomes part of the toggle feature code.
    • Description — e.g. Front Desk Override.
    • Current Mode — Day or Night (the starting state).
    • Day Description / Day Destination — what plays when in Day mode (e.g. IVR → Main IVR).
    • Night Description / Night Destination — what plays when in Night mode (e.g. Announcement → Closed Greeting).
    • Password — optional, prompts before allowing the toggle.
    • Recording (Day) / Recording (Night) — optional confirmation prompts the user hears after toggling.
  4. Click Submit.
  5. Click Apply Config.

Use It

  • Toggle from any extension: dial the toggle feature code (default *280 + index, e.g. *2800 for index 0). The state flips Day↔Night.
  • Force Day: *281<index>.
  • Force Night: *282<index>.
  • Use as a destination: anywhere a destination is asked for, pick Day/Night Mode → . The call will go to the current mode's destination.

A common pattern: program a phone BLF key to the toggle feature code so the front desk can flip the system with one press.

Verify

Dial the toggle code, then call into the inbound route that uses the Day/Night control. Confirm the destination changes.

Common Issues

  • Toggle doesn't change state. Wrong feature code, or password set and not provided. Check System Attributes → Feature Codes for Day Night.
  • Phone BLF doesn't show state. BLF for Day/Night requires a hint; some phones display it correctly out of the box, others need a hint manually configured. Check the phone's BLF mode.
  • Conflicts with Time Condition. They can coexist — point the inbound route at the Day/Night control, and use the Time Condition as the Day destination's downstream target. Or vice versa, depending on whether the manual override should override the schedule.